Community Guidelines: A Social Media Manager’s True North When Navigating The Comments Section

What to include in your community guidelines:

  • Encourage an engaging, positive conversation, and treat others with respect
  • Constructive criticism is welcome, however, posts that harass or threaten other users are not allowed
  • Do not spread misinformation
  • Posts that violate the social media platform’s policies, disclose information that is confidential under law, incite imminent lawless action, or violate intellectual property rights may be removed at any time
  • Don’t use the page to ask for money or promote services, products, or entities, even if it’s on behalf of a worthy cause. By the same token, it’s fine to share if you’re running for political office, but please do not promote your campaign.
  • Duplicative comments by the same user may be removed
  • If promoting an event or program, make sure the users are identifying their connection with your organization

Why are they are important:

Once finalized, update your social channels:

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Tips, tricks, trends, updates & news from the social media team at Boston University. Learn about our best practices and more: https://www.bu.edu/prsocial/

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BU Social Media

BU Social Media

Tips, tricks, trends, updates & news from the social media team at Boston University. Learn about our best practices and more: https://www.bu.edu/prsocial/

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